RETURNS

The safety of our customers and business partners remains our top priority. Due to carrier restrictions put in place as a result of COVID-19, some areas may experience delays in transit and delivery. We apologize for any inconvenience and appreciate your understanding during this time.

Return & Exchange Policy

The return deadline is (until)15 days from the date you received your order. Note that orders must be returned from the same country in which they were originally shipped. Your items must be returned in the original packaging, including boxes, hangers, bags, and other signature packing materials.

Items in the categories are considered "Best Deal" or "Final Sale" therefore, they are not eligible for return. The Best Deal or Final Sale items will have an "Article Not Eligible for Return" on the product page. The products must be in perfect condition (not used, not washed, with their inner labels still attached and not altered) and with their corresponding purchase receipt.

Begin your return process

Send us all the information about your product, to guide you through the process and make your return than a faster and simple process.

Address: 11th Avenue, between 35 & 37 streets, Barrio Escalante, San José, Costa Rica.

info@toribiodonato.com

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